Privacy Policy

Introduction

PrimeX Media ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website primex.media, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you contact us, request a quote, or engage our services, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Mailing address
• Company name and title
• Project details and requirements
• Payment information (processed securely through third-party payment processors)

Usage Data

We may automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information (operating system, device type)
• Cookies and similar tracking technologies

Communication Data

If you communicate with us via email, phone, text message, or contact forms, we may retain:

• The content of your communications
• Metadata associated with communications (timestamps, sender information)
• Files, images, or documents you share with us

A2P (Application-to-Person) Messaging

Message Frequency

Message frequency varies depending on your interaction with us. You may receive:

• Quote confirmations and project updates
• Appointment reminders
• Marketing messages about our services and special offers
• Service-related notifications

Opt-Out / Unsubscribe

You can opt-out of receiving text messages at any time by:

• Replying STOP to any text message from us
• Texting STOP to (346) 595-8003
• Contacting us at [email protected]

After you opt-out, you will receive one final confirmation message, and then you will not receive any further messages from us unless you re-subscribe.

Help / Support

For help or questions about text messaging, reply HELP to any message or contact us at [email protected].

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. PrimeX Media does not charge for text messages, but your carrier may.

Supported Carriers

Our SMS service is supported by major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Service availability may vary by carrier.

Privacy and Data Security

We use industry-standard security measures to protect your phone number and message content. Your mobile number will not be shared with third parties for their marketing purposes without your explicit consent.

How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To deliver video production services, respond to inquiries, and fulfill contracts
• Communication: To send project updates, quotes, invoices, and respond to your requests
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Improve Our Website: To analyze usage patterns and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security issues
• Business Operations: To manage our business, including billing, accounting, and internal records

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us (payment processors, email service providers, CRM systems, analytics providers)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, property, safety, or that of our users
• With Your Consent: When you explicitly consent to sharing your information

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: To deliver relevant advertisements and track campaign performance
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

We regularly review and update our security practices to ensure the ongoing protection of your data.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your data is no longer needed, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Opt-Out: Opt-out of marketing communications (email, SMS, phone)
• Portability: Request a copy of your data in a portable format
• Restriction: Request restriction of processing your data
• Object: Object to our processing of your personal data

To exercise any of these rights, please contact us at [email protected].

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To make a request, contact us at [email protected].

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.